If you have a Stablecoin Account in Samsung Wallet, or you've applied for one, you may get emails from Bastion. This article explains who we (Bastion) are and how we work with Samsung.
Who does what
- Samsung provides the Samsung Wallet app. That's where you open, see and use your Stablecoin Account.
- Bastion Platforms US, LLC, a licensed money transmitter, provides the Stablecoin Account itself. Bastion holds your USDC (the stablecoin in your account) and handles your transfers, including international ones.
- Like any financial services provider, Bastion is required by law to check who its customers are. So Bastion reviews each application for a Stablecoin Account.
Why you might get an email from Bastion
-
To finish your application. Bastion asks some applicants for more information. This is part of the normal review.
- We may ask how you plan to use the account, or for a document that shows your address or where your money comes from.
- These emails come from Bastion Compliance (compliance@bastion.com).
- You upload documents through the secure link in the email. Bastion uses Dotfile, a secure document portal, to collect them. Please don't send documents by email.
- We review your information within 1 business day of receiving it. If you don't respond by the date in the email, we may not be able to open your account.
- Receipts and notices about your account and your transfers.
How to tell an email is really from us
- It comes from an address that ends in @bastion.com.
- We will never ask for your password, PIN or a one-time code.
- We will never ask you to send money or move your funds to another account.
- If you're not sure an email is real, don't click any links. Contact Samsung Wallet customer service first.
Getting help
- Start with Samsung Wallet customer service: in Samsung Wallet, go to Settings > Contact us. Include the date, amount, transaction type and reference number if you have them.
- If Samsung can't resolve your concern, you can contact Bastion Platforms US, LLC at support@bastion.com or through the Bastion Help Center.
- You may also file a complaint with the Consumer Financial Protection Bureau at https://www.consumerfinance.gov.