Alaska

If your issue is unresolved by Bastion Platforms US LLC at (888) 608-4151, please submit formal complaints with the State of Alaska, Division of Banking & Securities. 

Please download the form here:
https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf  

Submit the formal complaint form with supporting documents:
 
Division of Banking & Securities
PO Box 110807
Juneau, AK 99811-0807 

If you are an Alaska resident with questions regarding formal complaints, please email us atdbs.licensing@alaska.gov or call (907) 465-2521.

Arkansas

Arkansas consumers with complaints or concerns can contact the department at: AR Consumers may also file a complaint online at:

https://securities.arkansas.gov/file-a-complaint-2/  

Arkansas Securities Department 
1 Commerce Way, Suite 402
Little Rock, Arkansas 72202. 

Phone: (501) 324-9260
Email: ASDInfo@arkansas.gov

Connecticut

Florida

If you have a complaint, please contact Bastion Platforms US, LLC at 1-(888) 608-4151 or complaints@bastion.com. 

If you still have an unresolved complaint regarding Bastion Platforms US LLC, money transmission activity, you may file it by contacting the Florida Office of Financial Regulation Online at https://flofr.gov/sitePages/FileAComplaint.htm.  

To file your complaint, you will need to register electronically through Online Services. A valid email address is required. Florida Office of Financial Regulation - Consumer Finance, 200 E. Gaines Street, Tallahassee, FL 32399-0376. Phone Number: (850)-487-9687

Georgia

If your complaint is not resolved to your satisfaction, you may contact the Georgia Department of Banking and Finance at: 

Mailing Address: 2990 Brandywine Road, Suite 200, Atlanta
GA 30341-5565. 
Email: reportissue@dbf.state.ga.us 
Phone: (770) 986-1633
Toll-Free: (888) 986-1633 
Website: https://dbf.georgia.gov 

Idaho

If you have a complaint, please first contact us at (888) 608-4151 or complaints@bastion.com . If your issue remains unresolved, you may file a complaint with the Idaho Department of Finance. 

To file a complaint: 
Idaho Department of Finance
11341 W Chinden Blvd, Suite A300
Boise, Idaho 83714

You may submit via: 

• The online complaint form at the Department of Finance’s website: https://www.finance.idaho.gov/complaint-guidance/  
• Download and send the complaint form and any supporting documentation to the mailing address above: https://www.finance.idaho.gov/wp-content/uploads/2024/04/Complaint-Form-2024.pdf  

Phone: 888-346-3678

Iowa

Iowa consumers with complaints or concerns can contact the department at: 

To file an Iowa Consumer Complaint: https://www.idob.state.ia.us/public/contactInfo/contactForm.aspx?type=complaint  

Iowa Division of Banking
200 E Grand Ave., #300
Des Moines, IA 50309

Phone: (515) 218-4014

Louisiana

If you are unable to resolve the issue regarding the money transmission activity, you may file a complaint by contacting the Office of Financial Institutions. All complaints must be submitted in writing. To file a complaint, please complete the complaint form and send it to OFI http://www.ofi.state.la.us by mail, email, or fax.

Louisiana Office of Financial Institutions
8660 United Plaza Boulevard, 2nd Floor
Baton Rouge, LA 70809-7024
Phone: (225) 925-4660. 

Please note the following disclosures associated with virtual currency: 

1. Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.
    
2. Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the value of virtual currency.
    
3. Transactions in virtual currency may be irreversible, and accordingly, losses due to fraudulent or accidental transactions may not be recoverable.
    
4. Some virtual currency transactions may be immediately effective when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction.
    
5. The value of virtual currency may be derived from the continued willingness of market participants to exchange legal tender for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency if the market for the virtual currency declines or collapses for an extended period of time.
    
6. Any surety bond required by law for the benefit of customers may not be sufficient to cover all losses incurred by customers.
    
7. Customers should perform research before purchasing or investing in virtual currency.

Maryland

Bastion Platforms US LLC (NMLS# 2523302)

NMLS Consumer Access website (www.nmlsconsumeraccess.org); and 

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Bastion Platforms US LLC (NMLS# 2523302) at: 

OFFICE OF FINANCIAL REGULATION
100 S. Charles Street Tower 1, Suite 5300
Baltimore, MD 21201
Telephone: 410-230-6100
Toll-free: 888-784-0136

Minnesota

If you have a question or complaint, please first contact the consumer assistance division of Bastion at, complaints@bastion.com, or (888) 608-4151, or at its mailing address: 169 Madison Ave, Suite 38168 New York, NY 10016 

If you have an unresolved question or complaint regarding the money transmission services provided by Bastion, you may contact the Minnesota Department of Commerce. 

To make a complaint, please make a call contacting the following: 

Minnesota Department of Commerce
85 8th Place East, Suite 208
Saint Paul, MN 55101
(Local) 651-539-1500. 
(Complaints) 651-539-1600. 

Please note the following disclosures associated with virtual currency: 

• Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.

Mississippi

The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting Bastion at 1-(888) 608-4151 or complaints@bastion.com to allow the opportunity to resolve the issue(s). 

If you still have an unresolved complaint regarding Bastion’s money transmission activity, you may file you complain online at: https://dbcf.ms.gov/complaint-form 

Nebraska

If you have a question or complaint, please first contact the consumer assistance division of Bastion at, complaints@bastion.com, or (888) 608-4151, or at its mailing address: 169 Madison Ave., Suite 38168, New York, NY 10016. 

If your concerns have not been addressed, you may contact: 

Nebraska Department of Banking and Finance
1526 K Street, Suite 300
Lincoln, NE 68508. 
Phone: (402) 471-2171
Email: dob.consumerfinance@nebraska.gov 

Nevada

If you have a question or complaint, please first contact the consumer assistance division of Bastion at complaints@bastion.com or (888) 608-4151, or at its mailing address: 169 Madison Ave, Suite 38168 New York, NY 10016. 

If you have an unresolved question or complaint regarding the money transmission services provided by Bastion, you may contact the Nevada Financial Institutions Division at (702) 486-4120.

New Hampshire

New Hampshire consumers with complaints or concerns can contact the department at: 

New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord, New Hampshire 03301

Phone: (603) 271-3561
Email: nhbd@banking.nh.gov

North Carolina

If you have a question or complaint, please first contact the consumer assistance division of Bastion at, complaints@bastion.com, or (888) 608-4151, or at its mailing address: 169 Madison Ave, Suite 38168 New York, NY 10016. 

If you have an unresolved question or complaint regarding the money transmission services provided by Bastion, you may contact, the regulator at (919) 733-3016 or via their website: https://nccob.nc.gov/consumer-information/consumer-inquiries-and-complaint-information 

North Dakota

Bastion Platforms US, LLC is licensed by the North Dakota Department of Financial Institutions as a money transmitter. 

If you have a question or complaint, please first contact the consumer assistance division of Bastion at, complaints@bastion.com, or (888) 608-4151, or at its mailing address: 169 Madison Ave, Suite 38168 New York, NY 10016. 

If you have an unresolved question or complaint regarding the money transmission services provided by Bastion, you may contact the North Dakota Department of Financial Institutions at (701) 328-9933

Pennsylvania

PENNSYLVANIA RESIDENTS

If you have a complaint, please contact Bastion Platforms US LLC Customer Service at 650-449-4292. 

If you still have an unresolved complaint regarding Bastion Platforms US LLC’s money transmission activity, you may file it by contacting the Pennsylvania Department of Banking and Securities at the following address: 

Pennsylvania Department of Banking and Securities
Market Square Plaza
17 N. Second Street, Suite 1300
Harrisburg, PA 17101
Toll-free in Pennsylvania 1.800.PA.BANKS (800.722.2657) 
Out of state: 717.787.1854

Rhode Island

Please note the following disclosures associated with virtual currency: 

• Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections

South Carolina

Texas

If you have a complaint, please contact Bastion Platforms US LLC, 216 Bowery, 5th Floor, New York, NY 10012, Tel. (888) 608-4151. If your concerns have not been addressed, please contact the state regulator listed below:

Texas consumers with complaints or concerns can contact the department at:

Texas Department of Banking
Non-Depository Supervision Division
2601 N. Lamar Blvd., Austin, TX 78705-4294
Toll free: (877) 276-5554 or e-mail: msb@dob.texas.gov /
Fax #: (512) 475-1288

How to file a consumer complaint: https://www.dob.texas.gov/money-services-businesses/how-file-complaint 

Washington

If you have a question about a transaction, please contact Bastion Platforms US, LLC at 1-(888) 608-4151 or complaints@bastion.com. 

If you are a Washington state resident and have an unresolved complaint regarding the Bastion’s money transmission activity, please direct your complaint to the Washington State Department of Financial Institutions using this form: https://dfi.wa.gov/complaints/money-services or contact: 

Washington State Department of Financial Institutions
Division of Consumer Services
P.O. Box 41200
Olympia, WA 98504-1200
Telephone: 1-877-RING DFI (1-877-746-4334) or (360) 902-8700
TDD 1-800-833-6388

Washington, D.C.

If you have a complaint, please contact Bastion at (888) 608-4151 or complaints@bastion.com. If you still have an unresolved complaint regarding Bastion’s money transmission activity, you may file it by contacting the Department at: 

District of Columbia Department of Insurance, Securities and Banking
1050 First St., NE, Suite 801
Washington, D.C. 20002. 

Phone: (202) 727-8000
Fax: (202) 354-1085
E-mail: disbcomplaints@dc.gov

Consumer Complaint Form Mail-in Version: https://disb.dc.gov/sites/default/files/dc/sites/disb/publication/attachments/DISB%20Consumer%20Complaints_final%20fillable.pdf