If fiat funds are sent from an unsupported sender, unsupported account, unsupported rail, or account that does not match the expected payment instructions, the deposit may be delayed, rejected, returned, or require manual review.
This can happen if:
- The sender is not approved for the transaction
- The deposit comes from an unsupported bank account
- The payment is sent on the wrong rail
- Required sender information is missing
- The payment does not match the expected identity or account
- The payment cannot be reconciled to the correct customer or end user
- Compliance review is required
If a deposit cannot be matched or approved, Bastion may need additional information before the transaction can proceed.
Contact Bastion Support with the deposit amount, sender details, payment rail, timestamp, and any available bank reference information.